HOW DO I PLACE AN ORDER?

  • Once you have chosen the Chic Little Heroes product(s) you would like to order, add the item(s) to your shopping bag by clicking the “Add To Cart” button. At this point, you can either continue shopping or click “View Cart” at the top menu, to “Proceed to checkout”.
  • During the checkout process, you will need to enter your shipping, billing (if different than shipping), and payment information. In case you pay with a credit card, please fill out credit or debit card information.
  • Once you place the order, you will receive an order confirmation number along with an email to confirm your purchase.
  • Please allow 1-2 business days for processing and you will receive a shipment confirmation email once the order ships.

 

MY ORDER IS NOT PROCESSING. WHAT DO I DO?

Chic Little Heroes aims to provide the best shopping experience possible. If you have received an error message when trying to place an order, there could be a problem with the information entered, we recommend reviewing the following explanations before attempting to place another order:

  • The billing address provided does not correspond to the credit or debit card you are using. The billing name and address you entered must match your credit card statement exactly for an order to be processed.
  • The security code for your card is incorrect. For Visa, MasterCard and Discover, this is the last three digits on the back of your card. For American Express, it is the four small digits located on the front of your card.
  • The billing and shipping address are different and it was not indicated.

Each time an order is attempted, a pending authorization will be placed on your account. For unsuccessful orders, these pending authorizations usually drop off in 3-5 business days, dependent upon your bank. Please refer to your credit card company if the problem persists. If you continue to face issues placing your order, please contact our Customer Care department at info@chiclittleheroes.com between 8am — 5pm (EST), Monday through Friday, and one of our Customer Care representatives will be glad to assist you.

 

WHAT IS YOUR SHIPPING POLICY?

  • Chic Little Heroes ships Monday through Friday excluding holidays.
  • The shipping cut-off time is 12pm EST. Orders placed after 12pm EST will be processed the next business day.
  • Please allow 2-3 business days for your order to process before it is shipped. Free Standard Delivery arrives in 20 days on average.

QUESTIONS REGARDING YOUR ONLINE ORDER

For specific questions regarding your online order, please contact us at  info@chiclittleheroes.com.

 

PROCESSING A RETURN OR EXCHANGE

We offer FREE returns on all orders!
Any brand new product can be returned for a full refund or store credit within 30 days of delivery. Please contact Customer Support through info@chiclittleheroes.com to schedule and receive instructions of the return.
Ensure, the products is unused, and no labels removed.

I’M NOT LOCATED WITHIN THE UNITED STATES. WHERE DO I SEND MY PRODUCT FOR SERVICE?

If you are not located in the US, you can contact us at info@chiclittleheroes.com and we will provide you with a list of service centers in your area.

 

WHAT ARE YOUR CUSTOMER CARE HOURS?

Aimant Customer Care can be reached at info@chiclittleheroes.com during the hours below. Monday through Friday, 9:00am –  5:00pm EST, except during US holidays.

 

HOW CAN I FIND OUT HOW CHIC LITTLE HEROES WILL USE AND PROTECT MY PERSONAL INFORMATION?

For more information on Chic Little Heroes' privacy practices, please visit the Privacy Policy page here .

HOW DO I PLACE AN ORDER?

  • Once you have chosen the Chic Little Heroes product(s) you would like to order, add the item(s) to your shopping bag by clicking the “Add To Cart” button. At this point, you can either continue shopping or click “View Cart” at the top menu, to “Proceed to checkout”.
  • During the checkout process, you will need to enter your shipping, billing (if different than shipping), and payment information. In case you pay with a credit card, please fill out credit or debit card information.
  • Once you place the order, you will receive an order confirmation number along with an email to confirm your purchase.
  • Please allow 1-2 business days for processing and you will receive a shipment confirmation email once the order ships.

 

MY ORDER IS NOT PROCESSING. WHAT DO I DO?

Chic Little Heroes aims to provide the best shopping experience possible. If you have received an error message when trying to place an order, there could be a problem with the information entered, we recommend reviewing the following explanations before attempting to place another order:

  • The billing address provided does not correspond to the credit or debit card you are using. The billing name and address you entered must match your credit card statement exactly for an order to be processed.
  • The security code for your card is incorrect. For Visa, MasterCard and Discover, this is the last three digits on the back of your card. For American Express, it is the four small digits located on the front of your card.
  • The billing and shipping address are different and it was not indicated.

Each time an order is attempted, a pending authorization will be placed on your account. For unsuccessful orders, these pending authorizations usually drop off in 3-5 business days, dependent upon your bank. Please refer to your credit card company if the problem persists. If you continue to face issues placing your order, please contact our Customer Care department at info@chiclittleheroes.com between 8am — 5pm (EST), Monday through Friday, and one of our Customer Care representatives will be glad to assist you.

 

WHAT IS YOUR SHIPPING POLICY?

  • Chic Little Heroes ships Monday through Friday excluding holidays.
  • The shipping cut-off time is 12pm EST. Orders placed after 12pm EST will be processed the next business day.
  • Please allow 2-3 business days for your order to process before it is shipped. Free Standard Delivery arrives in 20 days on average.

QUESTIONS REGARDING YOUR ONLINE ORDER

For specific questions regarding your online order, please contact us at  info@chiclittleheroes.com.

 

PROCESSING A RETURN OR EXCHANGE

We offer FREE returns on all orders!
Any brand new product can be returned for a full refund or store credit within 30 days of delivery. Please contact Customer Support through info@chiclittleheroes.com to schedule and receive instructions of the return.
Ensure, the products is unused, and no labels removed.

I’M NOT LOCATED WITHIN THE UNITED STATES. WHERE DO I SEND MY PRODUCT FOR SERVICE?

If you are not located in the US, you can contact us at info@chiclittleheroes.com and we will provide you with a list of service centers in your area.

 

WHAT ARE YOUR CUSTOMER CARE HOURS?

Aimant Customer Care can be reached at info@chiclittleheroes.com during the hours below. Monday through Friday, 9:00am –  5:00pm EST, except during US holidays.

 

HOW CAN I FIND OUT HOW CHIC LITTLE HEROES WILL USE AND PROTECT MY PERSONAL INFORMATION?

For more information on Chic Little Heroes' privacy practices, please visit the Privacy Policy page here .

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